Privacy Policy

Cyrex Laboratories takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. This Privacy Policy covers general privacy when using our website. To learn about the protection of your Private Health Information, see our HIPAA Privacy Policy. Within Cyrex Laboratories, we restrict access to your information to those individuals who need it to provide you with services. Any third-party companies Cyrex uses to provide you with services are required to keep your information secure and confidential.When using the Internet to order a test or make a payment, there is some information that must be collected from your computer in order to complete your order securely. All collection of information is governed by the following guidelines:

What information do we collect?
We collect information from you when you register on the site, place or pay for an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, and/or other information necessary to complete your purchase. You may, however, visit our site anonymously. Online payments require the use of "cookies." Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey, or other site feature.
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove, or modify information you have provided tous" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features, such as marketing programs and 'members-only' content, will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to only be accessed as stated above.

Do we use "cookies"?
Yes. Cookies are a necessary part of any online order or payment. Cookies are small files that a site or its service provider transfers to your computer's hard drive to a spot specially designated by your Web browser for this purpose. Cookies enable the site's or service provider's systems to recognize your Web browser and receive and remember certain information relevant to your online purchase and experience at our website. For instance, in addition to remembering what order you are placing or paying for, cookies are used to log you on and off the lab portal cart, and can also be used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. All cookies placed by us during your shopping experience are easily erased though your Web browser's tools menu. None are designed to stay permanently on your computer, or provide any information not relevant to your laboratory ordering and payment at our site.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient, and some of our services will not function properly. However, you can make payments over the telephone by contacting customer service.

Any third parties that may be used to assist us in providing our online shopping experience are not permitted to use any information collected on our behalf, except to help us conduct and improve our business.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term "outside parties" does not include Cyrex Laboratories. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree and are bound to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions or account information, contact Cyrex Laboratories through the Contact Us link on this website.

Third party links
In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 1, 2010.

Online Policy Only
This online privacy policy applies only to information collected through our website and is subject to our HIPAA Privacy Policy.

Terms and Conditions
Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.